Consultation Skills


A major new initiative for all pharmacy professionals was launched in March by the Centre for Pharmacy Postgraduate Education (CPPE) and Health Education England (HEE) to help pharmacists and pharmacy technicians to enhance their communication and consultation skills.   It is hoped that this initiative, which is aimed at all pharmacists and pharmacy technicians in patient-facing roles across all sectors of pharmacy will play a key part in supporting the medicines optimisation and public health agendas.

With the NHS committed to putting patients at the centre of their own healthcare, the framework, developed by pharmacy professionals from across the profession at different career stages, is designed to help pharmacists and pharmacy technicians to answer the following questions about their practice:

  1. Why are consultation and public health skills important for all pharmacy professionals?
  2. How do I know what standard is expected of me?
  3. How do I know how effective my consultation skills are now?
  4. How do I improve my performance?
  5. How can I check my learning and development?
  6. How do I continue to develop my performance?

“We want every patient to have access to the information they want about their medicines, supported by a pharmacist who addresses their beliefs and concerns about medicines, as well as practical issues”. Nina Barnett, Consultant Pharmacist, Care of Older People

The full range of resources can be accessed from a new eye-catching website,  The website also offers advice to employers and trainers.