QPS NHS mail (Gateway)


Info updated from NHSE on 27.2.17

NHS mail

On the day of the review, Pharmacy staff at the pharmacy must be able to send and receive NHS mail (Note: For the April 2017 Review, evidence of application for an NHS-Mail account by 1 February 2017 will be acceptable).

To meet this gateway criterion, the pharmacy’s staff must be able to send and receive NHSmail. For the April 2017 review point, evidence of application for an NHSmail account by 1 February 2017 is acceptable.

Pharmacies will be required to provide, through the NHS BSA online declaration page, the details of the NHSmail email address (this could be a shared account or an individual account of a regular member of staff) or, for the April review point, declare that they have applied for an NHSmail account by 1 February 2017.

Older Info:

How to make a request for an NHS mail account

NHS England and NHS Digital announced on 21st December 2016 that contractors that wish to apply for an NHS-mail account for their pharmacy, to meet the requirement in point 2 above, can do so by emailing the following information to nhspharmacy.registration@nhs.net (by 1st February 2017):

  • Trading name of pharmacy;
  • Owner’s name;
  • Address, including postcode (for the premises the NHS-mail address will apply to);
  • Pharmacy ODS code (F code);
  • Pharmacy telephone number; and
  • Current pharmacy email address.

Contractors with multiple pharmacies may submit this information via one email, providing details for each pharmacy premises; this spreadsheet template can be used for collating the information on individual pharmacies within a group. For this reason, pharmacy teams working within multiple pharmacy groups may want to check with their head office before requesting an NHS-mail address for their pharmacy.

Make sure you don’t miss the deadline!

Already have an NHS-mail account for your pharmacy?

Some pharmacies already have an NHS-mail account for their pharmacy. This may be a shared mailbox, which users log into using a personal NHS-mail account (i.e. the shared mailbox cannot be logged into directly), or it may be an NHS-mail account which has been created for the pharmacy using a personal NHS-mail account.

NHS England and NHS Digital want all pharmacies to have shared mailboxes which can only be accessed by authorised users who log in using their personal NHS-mail account.

If you already have a shared mailbox – NHS Digital will put in place a process later in 2017 to ensure all such shared mailboxes are modified so that they conform to the approach now being taken to creating new pharmacy shared mailboxes. Further details on this process will be released in due course, but contractors could, if they wish, follow the above process to request a new shared mailbox which will conform to the new national specification for community pharmacy NHS-mail accounts.

If you already have a pharmacy NHS-mail account, but it is not a shared mailbox – follow the above process to request a shared mailbox. NHS Digital will publish guidance on what should be done with your existing NHS-mail account in due course.

Requesting an NHSmail account: letter from A Pickard NHSE Jan 2017

Further information on NHS-mail can be found at: psnc.org.uk/nhsmail