Pharmacy First Emergency Supply Service (Local Service)

Pharmacy First Emergency Supply Service 2018-20

Pharmacies offering the Pharmacy First Emergency Supply Service

The lists below show pharmacies Signed Up to Provide the Service in 2018-19.  Please note these lists include all 4 locally commissioned Pharmacy First Services.  Only those pharmacies which have a tick in the relevant box have a signed SLA lodged with NHSE Shropshire & Staffordshire.

Pharmacy Services Sign-Ups Sept 2019


New Service Specification 2018

The current SLA for the Pharmacy First Emergency Supply Service expires on 31st March 2018, but NHSE North Midlands has agreed to continue to commission this service for a further 2 years across Staffordshire and Shropshire.

If you wish to continue to provide the service, or wish to sign up for the first time, please read through the SLA, and return the signed agreement (found at the back of the SLA) to Andy Pickard as indicated. For branches of the multiple pharmacy groups, please check with your head offices regarding sign-up to the service, as this is generally undertaken centrally.   Check that your services manager, area manager or superintendent have had a copy of the SLA so that the sign-up process can be followed.  Find out if you have been signed up to provide a service as we are keen to avoid the situation where head office have signed you up and you are unaware and turn patients away.

This service will run in parallel with the National Urgent Medicines Supply Advanced Service (NUMSAS), and due to differences in the two specifications, it is possible to sign up to provide both services.

It is important to note that if the pharmacy is signed up to provide NUMSAS, then any referrals received via NHS111 must be dealt with under the NUMSAS Service Specification. Referrals from other providers such as GP practices, Out of hours providers and patients that ‘walk in’ to the pharmacy must be dealt with under the Pharmacy First Emergency Supply Specification instead.

There have been some amendments to the previous SLA which I would like to draw your attention to;

  • All information relating to the consultation should be recorded at the time of the consultation by inputting the information directly onto PharmOutcomes. From 1st September 2018 use of the paper based proforma will not be accepted unless there is an IT failure within the pharmacy. If the paper based proforma has to be used, then the information must be transferred onto PharmOutcomes at the earliest opportunity and by the end of the next working day at the latest.
  • The pharmacy contractor has a duty to ensure that all pharmacists involved in the provision of the service have relevant knowledge and are appropriately trained in the operation of the service. Locums and relief pharmacists that are due to work in a branch that is commissioned to provide the service, must have access to a copy of this Service Specification, such that they are able to provide the service if required.
  • Patients must be able to access the service during all times that the Responsible Pharmacist is on duty, and there is an expectation that a patient is only signposted to another participating pharmacy in exceptional circumstances.

A list of those pharmacies providing the service is shared with a variety of stakeholders and is updated on a regular basis. Therefore can I please request that if you wish to provide the service from 1st April 2018, that you return the signed agreement form at your earliest opportunity, and before 31st March 2018.

Return these to Andy Pickard at NHSE on

You must sign and return this new SLA, even if you are currently offering the local emergency supply service as sign up must completed each time a new SLA comes into force.

Pharmacy First Emergency Supply letter March 2018

Emergency Supply Service SLA 01.04.2018 FINAL


Recording on PharmOutcomes:

The LPC have produced a series of videos explaining how to use PharmOutcomes to record services.  There are several short videos which can be used by the whole  pharmacy team and also by locums and relief pharmacists to help them understand how the system works and how to use it.

We suggest you start by watching the “Welcome to PharmOutcomes” video followed by “The Services Tab” video.

After that simply select the clip which is relevant to your needs.

Follow this link to the relevant page

Service Paperwork

Patient Declaration Form to be completed by all patients or their representative 2018 version

Pharmacy First Emergency Supply Consultation ProForma 2018   to be used only where there is no live link to PharmOutcomes in the consultation room.  From September 2018 you are expected to record all Pharmacy First Service consultations live unless you have an IT failure in the pharmacy.


If you have any queries on the service, please use the contact us form.