Common Ailments Service discontinued 1.9.2019


NHSE has served notice – the common ailments service was discontinued at the end of August 2019.

In line with national guidelines around not prescribing OTC meds for self-limiting conditions, the NHS locally have decided that the common ailments service will end.  It was felt by NHSE that providing OTC medication free of charge on the NHS when GPs are being asked not to prescribe for self-limiting conditions was not appropriate.  Patients will still be advised to speak to their pharmacist for advice but will be asked to purchase OTC remedies rather than expecting them free from the pharmacy nor should they expect to receive them free on prescription.

The 6 Staffordshire CCGs have launched a self-care campaign to spread the message, all community pharmacies and GP practices will have received a pack with an explanatory letter, along with a poster to display.  For those patients who fall outside the product licence for an OTC product you will also find you have a referral pad in this pack.

Common Ailments Service Decommissioning Letter 2019

Pharmacy First Common Ailments Service 2018 – 2020

Recording on PharmOutcomes:

The PharmOutcomes common ailments module will be switched off on Saturday 7th September, please ensure that all August supplies are claimed by this time as there will be no opportunity to claim after this date.