Common Ailments Service 2018
Pharmacy First Common Ailments Service 2018 – 2020
Service Relaunched from 1st April 2018 – Letter from Andy Pickard and new SLA:
The current SLA for the Pharmacy First Common Ailments Service expires on 31st March 2018, but NHSE North Midlands has agreed to continue to commission this service for a further 2 years across Staffordshire and Shropshire.
If you wish to continue to provide the service, or wish to sign up for the first time, please read through the SLA, and return the signed agreement (found at the back of the SLA) to Andy Pickard as indicated. For branches of the multiple pharmacy groups, please check with your head offices regarding sign-up to the service, as this is generally undertaken centrally.
There have been a number of amendments to the previous SLA which we would like to draw your attention to;
- Removal of Cystitis protocol – The workgroup considered that provision of treatment for cystitis via the common ailments service conflicted with the preferred treatment path via the UTI PGD service, and hence has been removed as one of the conditions within the service.
- Emphasis on the role of pharmacy staff to deliver the service – Appropriately trained pharmacy staff under the supervision of a Pharmacist working at participating pharmacies can provide this Enhanced Service if they are clinically competent in the management and treatment of common ailments. The Responsible Pharmacist on duty maintains professional responsibility for the advice and any medication provided, as they do for all over the counter sales of Pharmacy and GSL medicines.
- Nomination of lead member of staff – It is recommended that within each pharmacy, a lead person is nominated to have responsibility for the day to day running of the service.
- Service availability – Patients must be able to access the service during all times that the Responsible Pharmacist is on duty, and there is an expectation that a patient is only signposted to another participating pharmacy in exceptional circumstances.
- Non clinical referrals to GP practices – Patients must only be referred to their GP or other healthcare professional if it is deemed clinically necessary to do so. If you are unable to provide the service from your pharmacy, please signpost the patient to another pharmacy that is able to.
- Recording on PharmOutcomes – All information relating to the consultation should be recorded at the time of the consultation by inputting the information directly onto PharmOutcomes. From 1st September 2018 use of the paper based proforma (Appendix 5) will not be accepted unless there is an IT failure within the pharmacy.
- Formulary and protocol updates – Due to some product licencing changes, and alignment with CCG prescribing formularies, there have been changes within a number of the protocols, so please ensure that you familiarise yourself with these.
A list of those pharmacies providing the service is shared with a variety of stakeholders and is updated on a regular basis. Therefore can I please request that if you wish to provide the service from 1st April 2018, that you return the signed agreement form at your earliest opportunity, and before 31st March 2018.
As described above the Pharmacy First Common Ailments Service will be relaunched as from 1st April 2018; the details were communicated to pharmacy contractors by NHS England – a copy of the revised Service Level Agreement (SLA) can be found below. The agreement sign-up form must be returned to Andy Pickard as soon as possible; note if your pharmacy is one of the CCA companies’ branches (Asda, Boots, Lloyds, Rowlands, Well, Superdrug, Tesco, Sainsburys, Morrisons) then the sign-up form will be completed by your head office or line manager, please check with them BEFORE completing the form yourself.
Recording on PharmOutcomes:
The LPC have produced a series of videos explaining how to use PharmOutcomes to record services. There are several short videos which can be used by the whole pharmacy team and also by locums and relief pharmacists to help them understand how the system works and how to use it.
We suggest you start by watching the “Welcome to PharmOutcomes” video followed by “The Services Tab” video.
After that simply select the clip which is relevant to your needs. Simply follow this link to the PharmOutcomes video page
Service Paperwork 2018-2020
ProForma – please note that although there is a paper ProForma the service MUST be delivered in the consultation room and from September 2018 it is a requirement that all consultations are recorded live except where the pharmacy suffers an IT failure.
Downloadable Follow-Up Advice and Counselling Points – single page to print for patients if required:
Pharmacies offering the Pharmacy First Common Ailments Service
The lists below show pharmacies Signed Up to Provide the Service in 2017-18. Please note these lists will be updated when the 2018-2020 service spec has been signed and a new list of participating pharmacies is available:
South Staffordshire 2017-18:
North Staffs, Stoke and Shropshire 2017-18: