Common Ailments Service

Pharmacy First Common Ailments Service

Service Relaunched from 1st October 2016 – Email from Andy Pickard reproduced below:

Dear Colleague
Please find attached the new Service Specification for the Common Ailments Service that will replace the existing specification which is due to expire on 30th September 2016. I would like to draw your attention to the following changes;

• The specification will run from 1st October 2016 through to 31st March 2018.
• Section 5.5 – amended to reflect that there may be exceptional circumstances where a patient can be referred into the service following a consultation with their GP.
• Section 5.6 – amended to remove the specific criteria where supplies could be made when the patient was not present, to allowing the Pharmacist to use their professional judgement when making supplies in these cases.
• Protocol for Vaginal Thrush – inclusion criteria amended to enable treatment for partners (male or female) of symptomatic females

All others aspects of the specification remain unchanged, but the Signed Agreement in Appendix 7 will need to be completed again by all contractors that wish to provide the service. For branches of multiple groups, this will need to be completed by an authorised person at Head office.

Can I request that all signed agreements are returned for my attention by 1st October 2016 please. Failure to do so may result in removal of access to the PharmOutcomes module.

A range of promotional materials such as posters/leaflets etc are being printed, and will be distributed to all commissioned pharmacies and GP practices in early October.


Andrew Pickard
Pharmacy Advisor|NHS England North Midlands Staffordshire and Shropshire Area

We are pleased to announce that as described above the Pharmacy First Common Ailments Service will be relaunched as from 1st October 2016; the details were communicated to pharmacy contractors by email and/or post by NHS England – a copy of the revised Service Level Agreement (SLA) can be found below. The agreement sign-up form must be returned to Andy Pickard as soon as possible; note if your pharmacy is one of the CCA companies’ branches (Asda, Boots, Lloyds, Rowlands, Well, Superdrug, Tesco, Sainsburys, Morrisons) then the sign-up form will be completed by your head office or line manager, please check with them BEFORE completing the form yourself.

Pharmacies Signed Up to Provide the Service updated September 2017:

South Staffordshire:

Common Ailments Cannock Chase Sept 2017

Common Ailments East Staffs Sept 2017

Common Ailments South East Staffs & Seisdon Sept 2017

Common Ailments Stafford & Surrounds Sept 2017

North Staffs, Stoke and Shropshire:

Common Ailments North Staffs Sept 2017

Common Ailments Stoke on Trent Sept 2017

Common Ailments Telford Sept 2017

Common Ailments Shropshire Sept 2017

Service Paperwork



Common Ailments – Conditions List



Pharmacy First Common Ailments Service Patient Consent

Referral to GP or Other Healthcare Services Letter

Pharmacy First Common Ailments Formulary 1.10.2015

Service launch and training events:

Pharmacy First for Common Ailments Training Night Slides 2015

Downloadable Follow-Up Advice and Counselling Points

Bites and Stings


Colds/Flu-like symptoms/ Nasal Congestion

Cold Sores



Acute Cough


Contact Dermatitis/Atopic Eczema/Dry Skin

Acute Diarrhoea


Fever Management

Fungal Skin Infections


Hay Fever



Infant colic

Mouth Ulcers

Nappy rash

Oral Thrush


Sore Throat

Sprains and Strains



Vaginal Thrush

Warts and Verrucas